I have a discrepancy with my trip fare (increased fare, invoice mismatch, additional charges). What should I do?

Created by Vrishabha Vandakudari, Modified on Sun, 22 Jun at 10:04 PM by Vrishabha Vandakudari

If you notice any discrepancy with your trip fare such as an increased fareinvoice mismatch, or unexpected additional charges, please follow the steps below:

  • Open the Porter application using the same customer account through which the booking was made.

  • Go to the Account >> “Help & Support” section and use the Chat Support option available under the respective booking.

  • Raise your concern through chat. Our Trip-level Support Team will get back to you shortly.

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