I mistakenly booked a cash trip but wanted to pay via PFE wallet, or there was a duplicate payment/payment not reflecting.

If you've either:

• Accidentally booked a Cash trip instead of using your PFE Wallet, or

• Noticed a duplicate payment or payment not reflecting,

Please take note of the following:

For Cash Trip Booked by Mistake (Instead of Wallet):

Once a trip is placed as a Cash booking, the payment mode cannot be changed.
We request you to kindly pay the fare directly to the Partner at the end of the trip.

⚠️ We will not be able to adjust the amount from your PFE Business Wallet.

For Duplicate Payment or Payment Not Reflecting:

Please share the following details with us via email at pfe_kam@theporter.in:

• CRN (Order ID)

• Amount Paid

• Mode of Payment

• Payment Reference ID or Screenshot

Our team will verify and get back to you on the same thread.